SAAGASolve Privacy Statement
Posted date: July 1, 2025
Effective date: July 1, 2025
Last updated: October 16, 2026
What This Statement Covers
This SAAGASolve Privacy Statement (“Statement”) describes how SAAGA Solve, Inc. and our affiliated entities (“SAAGASolve,” “we,” or “us”) collect, use, process, and share information of users (“you” or “your”).
By using our Sites or Services, you agree to the collection and processing of your personal information as described herein.
Definitions
- Personal Information: Any identifying information related to an individual.
- Services: Cloud-based automation platform at saagasolve.com, including APIs, developer platform, updates, and professional services.
- Sites: Includes saagasolve.com, community.saagasolve.com, experts.saagasolve.com, and other associated web resources.
Note: Our Services and Sites are not intended for users under 16 years of age.
Personal Information We Collect
Information You Provide Us
- Registration Information: Name, email, phone, title, organization role, address, etc.
- Communications: Emails, chat logs, and attachments.
- Support Information: Contact details, reasons for support, other context.
- Events: Contact info, relevant details for participation.
- Surveys: Responses including contact and profile info.
- Sweepstakes/Contests: Contact details for participation.
- Interactive Features: Public posts, forum participation, profile data.
- Payment Information: Handled by third-party processors. We retain transaction metadata only.
- Service Usage Information: Integration and automation behavior with third-party apps.
Information from Other Sources
- Partner Programs: Developer, experts, referral, reseller programs.
- Third Parties: Lead gen services, social media interactions, fraud prevention tools.
Information Collected Automatically
- Technical/Device Info: IP, browser, OS, location, ISP, device identifiers, pages visited.
- Usage Information: Session time, crash reports, search activity, clickstream data.
- Cookies and Tracking: Cookies, pixel tags, local storage technologies used to collect behavioral data.
Advertising
We may use the following partners for advertising and analytics:
| Company | Description | More Info |
|---|---|---|
| Ads and analytics | Privacy & Terms | |
| Meta | Facebook/Instagram ads | Data Policy |
| Job ads, B2B targeting | Privacy Policy | |
| Microsoft | Ad targeting | Advertising Policies |
| TikTok | Audience targeting | Privacy Policy |
How We Use Personal Information
We use collected data for:
- Providing Services: Maintain and support the platform.
- Processing Payments: Handled via secure third-party processors.
- Communication: Service updates, promotions, support.
- Personalization: Tailored experiences and content.
- Marketing: Promoting SAAGASolve products and events.
- Analytics & Development: Improve features and UX.
- Customer Management: Relationship and activity tracking.
- Anonymization: For statistics and trend analysis.
- Automation: Suggesting relevant features based on usage.
- Legal/Administrative: Compliance, enforcement, internal governance.
- Security: Fraud detection and system protection.
How We Share Personal Information
We may share your information in the following situations:
- With Consent
- Public Posts on forums or community features
- Service Providers
- Business Partners
- With Teams or Third-party Apps (via integration or sharing)
- Marketing Support
- Corporate Transactions (e.g., mergers)
- Legal Requirements
- Ad & Analytics Providers (never data from Google accounts you connect)
Google User Data
This section explains how we handle data we receive from Google when you connect a Google account to the Services (for example Google Ads, Google Analytics or Google Search Console). Google user data is used and shared only as described here; the uses and sharing described elsewhere in this statement don't apply to it.
- What we access: Only data from the Google services you connect, such as your Google Ads accounts, campaigns and their performance.
- How we use it: Only to provide the features you use, such as showing it on your dashboards and in chat, letting our AI assistant answer your questions about it, and carrying out actions you ask for in your connected accounts.
- How we store and protect it: We store it securely with our hosting providers and keep it only as long as needed to provide those features.
- Who we share it with: Only service providers that help us run those features, such as our AI model, hosting, error-monitoring and integration providers. We don't sell Google user data or use it for advertising.
- Your control: You can disconnect a Google service at any time from the Connectors page, and you can remove our access in your Google Account settings. To ask us to delete your data, contact us at hello@saagasolve.com.
If we change how we use Google user data, we'll tell you and ask for your consent before using it in a new way.
SAAGASolve's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Your Choices
- Email Preferences: Unsubscribe via links in emails (admin messages still sent).
- Cookies: Control via browser or SAAGASolve Cookie Settings.
- Ad Preferences: Opt-out via:
Your Data Privacy Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your data.
- Restrict or object to processing.
- Receive a copy of your data.
- Not be discriminated against for exercising your rights.
To exercise these rights:
- For Services: Use built-in account tools.
- For Sites: Contact us (see below).
- Through an agent: Agent must provide written authorization.
Third-Party Services
We are not responsible for privacy practices or content on third-party websites or services linked through our Sites.
Data Security and Transfers
- Security: We use reasonable protections but cannot guarantee complete security.
- Transfers: Your data may be processed in the U.S. or other countries. We follow applicable safeguards (e.g., Standard Contractual Clauses) for EU/UK/Swiss data.
EU-US Data Privacy Framework
SAAGASolve complies with:
- EU-U.S. Data Privacy Framework (EU-U.S. DPF)
- Swiss-U.S. DPF
- UK Extension to the EU-U.S. DPF
Certified by U.S. Department of Commerce. Jurisdiction: Federal Trade Commission.
Dispute Resolution
Unresolved complaints may be directed to:
- JAMS EU-U.S. DPF
- Final option: Binding Arbitration via DPF Panel
Notice of Changes
We may update this statement periodically. Changes will be posted on this page with a revision date. Continued use of Services implies consent.
Contact Us
Questions about this statement or your data: hello@saagasolve.com.