Refund Policy

At SAAGA, we are committed to providing exceptional marketing automation services and ensuring customer satisfaction. We understand that sometimes a product or service may not meet your expectations. This Refund Policy outlines the terms and conditions under which refunds may be issued for SAAGA services.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all new subscriptions to SAAGA services. If you are not completely satisfied with our platform within the first 30 days of your initial subscription, you may request a full refund.

Eligibility Criteria

To qualify for our 30-day money-back guarantee, the following conditions must be met:

  • New Customers Only: The refund guarantee applies only to first-time subscribers who have not previously used SAAGA services.
  • Request Within 30 Days: Refund requests must be submitted within 30 calendar days from the date of your initial subscription purchase.
  • Good Faith Usage: The service must have been used in good faith and in accordance with our Terms of Service and Acceptable Use Policy.
  • No Abuse or Violation: Accounts found to be in violation of our terms, engaged in fraudulent activity, or abusing our services are not eligible for refunds.

Refund Request Process

To request a refund under our 30-day money-back guarantee, please follow these steps:

  1. Contact Support: Send an email to our support team at support@saagasolve.com with the subject line "Refund Request - [Your Account Email]".

  2. Provide Information: Include the following information in your request:

    • Your account email address
    • Subscription plan name
    • Date of purchase
    • Brief explanation of why you're requesting a refund (optional but helpful for improving our services)

  3. Processing Time: Once we receive your refund request, we will review it and respond within 3-5 business days. If approved, refunds will be processed to the original payment method within 7-10 business days.

Services Not Covered by Refund Policy

The following services and circumstances are not eligible for refunds:

  • Renewal Subscriptions: The 30-day guarantee applies only to initial subscriptions. Renewal payments are non-refundable unless there was a billing error on our part.
  • Add-On Services: One-time purchases, add-on features, or premium services purchased separately from the main subscription may not be eligible for refunds unless specifically stated at the time of purchase.
  • Partial Month Refunds: We do not offer pro-rated refunds for partial months of service. If you cancel your subscription mid-billing cycle, you will retain access to the service until the end of that billing period.
  • Third-Party Services: Any third-party services, integrations, or costs incurred through the use of SAAGA (such as advertising spend, external API costs, or third-party tool subscriptions) are not covered by our refund policy.
  • Violations of Terms: Accounts terminated due to violations of our Terms of Service, Acceptable Use Policy, or any fraudulent activity are not eligible for refunds.

Cancellation Policy

You may cancel your SAAGA subscription at any time through your account settings or by contacting our support team. Upon cancellation:

  • Access Retention: You will retain access to your account and all features until the end of your current billing period.
  • No Future Charges: You will not be charged for subsequent billing cycles once the cancellation is processed.
  • Data Retention: Your account data will be retained according to our Privacy Policy and may be permanently deleted after the retention period expires.

Billing Errors and Disputes

If you believe there has been a billing error or unauthorized charge to your account:

  1. Contact Us Immediately: Email support@saagasolve.com with details of the disputed charge.
  2. Investigation: We will investigate the matter promptly and work with you to resolve any legitimate billing errors.
  3. Resolution: If a billing error is confirmed, we will issue a refund or credit to your account as appropriate.

Changes to This Refund Policy

SAAGA reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website with an updated "Last Modified" date. We encourage you to review this policy periodically.

If we make material changes that reduce your refund rights, we will notify you via email at least 30 days before the changes take effect for existing customers.

Contact Information

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:

By subscribing to SAAGA services, you acknowledge that you have read, understood, and agree to this Refund Policy. We value your trust and are committed to providing you with excellent service and support.

    Refund Policy | SAAGA